Senior Site Reliability Engineer

Ins & outs

Remote statusHybrid Remote
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Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale...

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Jules. We are present in more than 70,000 business locations and give the entire organization, from C-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

As a member of our infrastructure team, working within a multidisciplinary product team made up of UI and UX designers, data scientists, backend and frontend engineers... you will serve a key role in Goodays’ technology solution ongoing growth and success in the field of customer service. We will be counting on your vision and expertise as a Site Reliability Engineer to continue to offer an innovative product that allows Goodays to keep its position as a leader in this area.


In this role, you will :

  • Participate in the design of new systems, notably the next generation of our Internal Developer Platform.

  • Collaborate with other teams to identify, troubleshoot, and resolve high-impact issues.

  • Optimize our processes, tooling & documentation.

  • Identify preemptive strategies to respond and recover from incidents.

  • Collaborate with your infrastructure and backend colleagues to ensure that resilience. and security is built-in in our systems, from the design of the app to the infrastructure.

Desired Education & Experience

  • You have a 5 years’ minimum experience in a similar role, ideally with a software engineering background.

  • You have a good knowledge of Kubernetes, at least as a power user of a managed Kubernetes solution.

  • You have experience and understanding of cloud environments and associated Infrastructure-as-code tools.

  • You love automating yourself out of low-value tasks.

Other requirements

  • Great motivation to maintain a cloud-based infrastructure

  • Ability to simplify complex situations and collaborate with non-experts

  • Independent and adaptable (able to work in a constantly changing environment)

  • Ability to balance company needs with tech needs

  • Ability to plan improvements over time

  • Great interpersonal and communication skills

  • Good organization and time-management skills

  • Critical thinking and problem-solving skills

Reporting Line

Reports to the Infrastructure Tech Lead

Who will you be working with?

  • Our CTO

  • Our Head of Engineering

  • The Infrastructure Lead

  • Our IT specialist

  • The SE team

  • Our dedicated Data protection officer

What Goodays offers you

  • A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

  • A great and diverse team of professionals who are talented, fun, supportive, open, and communicative and who you can learn from and share with

  • Fun and challenging working environment with significant opportunities for career growth and development

  • An international environment

  • Attractive salary package including excellent pension, health insurance and life insurance

  • Open and inclusive working environment including flexible hours and parent-friendly options

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