Create a local bond with your grocery customers
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150+ companies worldwide use Goodays every day
In 2021, 2,449 supermarkets using Goodays achieved:
Increase in NPS
Retention rate of previously dissatisfied customers
Response rate to messages
Response time to customer messages
1,300 Carrefour store managers interact with shoppers daily to regain their loyalty
By successfully involving their in-store employees, Carrefour brings a human response to the customer feedback they collect to truly demonstrate they care about their local shoppers and the local communities they serve.
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"The power of the local is just our essence. Integrated or franchised teams are our best ambassadors for convincing customers to come back to Carrefour."
Increase revenue 11% by building closer connections with communities
Through finding real and relevant roles within their own local communities and enriching the lives of staff, customers and suppliers in the process, European grocers now realise that digital conversations held between store managers and customers are intrinsically linked to loyalty and their brands in a way that can dramatically affect NPS.
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Monoprix improves CX across multiple shopper touchpoints
Through recognising the multi-dimensional role of the physical store, Monoprix has set up a customer team dedicated to understanding shopper pains: channel preferences and their in-store touchpoints. By responding to 5 to 10 responses to customer reviews per week, they drive CX improvements across multiple shopper touchpoints. This has allowed their stores to celebrate the nuance, colour and habits of their local customers.
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