Create a local bond with your grocery customers

Europe’s leading Grocery brands trust Goodays to transform the way their customer interactions are managed. We help supermarket teams go the extra mile for customers and build a more profitable future.

150+ companies worldwide use Goodays every day

In 2021, 2,449 supermarkets using Goodays achieved:


Increase in NPS


Retention rate of previously dissatisfied customers


Response rate to messages

> 2 days

Response time to customer messages

Using the 'human touch' to drive loyalty

1,300 Carrefour store managers interact with shoppers daily to regain their loyalty

By successfully involving their in-store employees, Carrefour brings a human response to the customer feedback they collect to truly demonstrate they care about their local shoppers and the local communities they serve.

Read Carrefour's Story

"The power of the local is just our essence. Integrated or franchised teams are our best ambassadors for convincing customers to come back to Carrefour."

Armelle Dias
Business Transformation Director - Customer Experience
Boosting bottom line for grocers

Increase revenue 11% by building closer connections with communities

Through finding real and relevant roles within their own local communities and enriching the lives of staff, customers and suppliers in the process, European grocers now realise that digital conversations held between store managers and customers are intrinsically linked to loyalty and their brands in a way that can dramatically affect NPS.

Speak with a grocery expert
Understand customer pains to improve the experience

Monoprix improves CX across multiple shopper touchpoints

Through recognising the multi-dimensional role of the physical store, Monoprix has set up a customer team dedicated to understanding shopper pains: channel preferences and their in-store touchpoints. By responding to 5 to 10 responses to customer reviews per week, they drive CX improvements across multiple shopper touchpoints. This has allowed their stores to celebrate the nuance, colour and habits of their local customers.

Read Monoprix's Story

Ready to learn more?

Let's make all of your days, Goodays.