Product Owner

Ins & outs

Location(s)Lille, Paris
Remote statusHybrid Remote
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Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Jules. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

Today we are looking for a talented Product Owner.


As a member of our product management team, working within a multidisciplinary product team made up of UI and UX designers, data scientists, backend and frontend engineers... you will serve a key role in Goodays’ technology solution ongoing growth and success in the field of customer service. We will be counting on your vision and expertise as a Product Owner to continue to offer an innovative product that allows Goodays to keep its position as a leader in this area.

What will your main responsibilities be?

  • Deliver the roadmap and be responsible for defining and prioritizing the backlog

  • Understand our customer needs and respond with solutions that bring value to the users while preserving the product

  • Write specifications and work closely with the UX team to create innovative wireframes

  • Oversee the developments and be in charge of the QA to ensure high-quality and on-time product releases.

  • Monitor and analyze the usage to build a data-driven product


  • Engineer's degree or equivalent.

  • At least 3 years of experience in Product Management with significant SaaS experience.

  • Significant experience as a Product Owner in an agile team.

  • Good technical background and understanding of complex technical limitations and needs.

  • Experience building products on tight deadlines.

  • Experience defining specs and product needs.

  • Experience in following results in analytics tools.


  • Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

  • Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

  • Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

  • Ability to maintain strong working relationships

  • Collaborative team player combined with ability to work independently.

  • Sound and practical business judgment.

  • Passion for making the difference, interested in our ability to have a social impact in the world of retail.

  • Fluent written and verbal English and French language skills required that include the ability to draft and negotiate contracts. You have at least a C1-level in French and English


Reports to the VP of Product & Design


  • A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

  • A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

  • FLexible, fun and challenging working environment with significant opportunities for career growth and development 

  • An international environment

  • Attractive salary package including excellent pension, health insurance and life insurance

  • Open and inclusive working environment including flexible hours and parent-friendly options

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