Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - merchants and customers.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in a world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar and EssilorLuxoticca. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. 

Our energetic teams target new logos and services for our customers and drive revenue growth for our company. Our cutting-edge product ensures customer satisfaction and nearly zero churns. The Sales teams working with Marketing, Product teams, and Operations identify new opportunities and ensure that our customers are receiving the best possible value from our offerings.

Responsibilities

As a Senior Sales Executive, you will play a vital role in Goodays’ exponential growth plan. You will join a team of highly talented sales professionals to achieve ambitious, but realistic, new business targets. As we’re growing fast, you’ll adapt and grow with us, eventually taking on new challenges and responsibilities in your role.

In this role, you will be responsible for:

• Develop our client portfolio: You will be responsible for creating and developing the “strategic client” portfolio for Goodays France and other European territories.

• Form our strategy: You will define the strategy around these accounts to reach and exceed our sales targets.

• Close deals: You will be asked to drive the sales cycle all the way through to closing the contract.

• Generate leads: You will be expected to leverage your network to bring in qualified leads and thereby accelerate the sales pipeline.

• Serve as liaison: You will oversee reliable reporting of sales activity directly to the Sales Team Leader as well as Goodays management team.

Who will you be working closely with?

• Our existing Sales team, consisting of 10 highly trained professionals, is eager to welcome you and support your leadership initiatives.

• You will work closely with our UK sales team as a liaison and strategic confidant

Desired Education & Experience

• You have received sales training or a master’s in business or equivalent experience.

• You have a minimum of 10 years of experience selling software solutions (SaaS) and the development of large accounts.

• You have mastered complex sales methodologies such as SPIN, Strategic Selling, or Target Account Selling.

• Your professional journey and success demonstrate that you are a sales superstar.

Other requirements

• Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

• Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

• Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

• Ability to maintain strong working relationships

• Collaborative team player combined with the ability to work independently.

• Sound and practical business judgment.

• Passion for making a difference, interested in our ability to have a social impact in the world of retail.

Reporting Line

Sales Director France

What Goodays offers you

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options