ISR Team Leader
Ins & outs
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.
Our mission is to bring our customers’ entire companies together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale.
Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Rexel. We are present in more than 70,000 business locations and give the entire organization, from C-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.
In our energetic marketing team, we have sales executives who are dedicated to maximizing the value of our products and our loyal customer base, targeting new logos and services for our customers, while also driving revenue growth for our company. Our cutting-edge product ensures customer satisfaction and nearly zero churns. The Sales & Marketing teams working with Sales Operations & Product teams identify new opportunities and ensure that our customers are receiving the best possible value from our offerings. You'll be the ultimate escalation point.
As the ISR Team Lead, you will be responsible for:
Lead and motivate a team of Inside Sales Representatives to achieve individual and team sales targets.
Provide ongoing coaching, training, and feedback to team members to improve their sales skills, product knowledge, and customer experience expertise.
Develop and implement effective sales strategies and tactics to maximize revenue and market penetration.
Set up the performance metrics while coordinating with the Finance and Marketing team.
Monitor and evaluate the performance of each team member, ensuring they meet or exceed key performance indicators (KPIs) and sales quotas.
Assessing the midyear and end-of-the-year performance of ISRs
Generate regular reports on team performance and sales metrics, providing insights and recommendations for improvement.
Work closely with the Operations Team & CRM Manager to make sure that our CRM tool (Hubspot) is set to enable the calculation of the performance and the bonus of the ISRs.
You will be also responsible for:
Pioneer the French market working in pair with the Senior Sales Executive Team, defining together the prospect targets and strategy to develop the pipeline.
Share market, competition and messaging insights with the France Sales Director
Develop our outbound lead generation.
Generate interest within our target account list, and qualify leads.
Communicate our value proposition to the C-Suite and Senior Directors of our prospects.
Turn the leads into active opportunities for the Sales Team.
Organise and run the first prospecting meeting within the account to ensure top-notch qualification.
Qualify prospects and projects using the SPIN and Challenger Sales methodologies to determine the potential of a project (Budget Authority Need Timeframe),
Work with Marketing to qualify inbound leads.
Maintain our CRM system (Hubspot), executing multi-touch campaigns.
Who will you be working closely with?
Our existing Sales, Solution Consultants and Marketing teams, consisting of 25 highly trained professionals, are eager to welcome you and support you.
You will work closely with all of the Sales & Marketing team.
Desired Education & Experience
3 to 5 years of experience in software sales including at least 1 year in SaaS solutions
Team lead experience
Knowledge of the retail industry is a plus
Knowledge of SPIN and challenger sales is a plus
Flexibility and understanding of the culture of a fast-paced, commercially oriented tech company
Very responsive and service-oriented attitude, used to working in an international environment, motivated by action
Ability to create and maintain strong working relationships
Collaborative team player combined with the ability to work independently
Practical sense and intelligence of the customer relationship
Willingness to make a difference, driven by our social impact in the commercial world
Fluent in French & English
Reports to the Senior Manager - Marketing France
What Goodays offers you
A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth
A great and diverse team of professionals who are talented, fun, supportive, open, and communicative and who you can learn from and share with
Fun and challenging working environment with significant opportunities for career growth and development
An international environment
Attractive salary package including excellent pension, health insurance and life insurance
Open and inclusive working environment including flexible hours and parent-friendly options