Goodays for Customer Insights Teams
Gain a 360 view of the customer
We collect customer verbatims and have the ability to pull real customer testimonials to support your data. Because of this, 93% of our users improved the understanding of their customer’s needs and actions to be implemented.
“Our pre-existing tools didn’t go as deep into customer analytics, but now, with Goodays, we can dive into each KPI and verbatim to secure a single customer view.”
Evolve your scores and ranking
View the results of your actions and the evolution of feedback month-on-month. Resulting in a long-term, healthy customer relationship score. Visualise overall and channel-specific ranking from online to stores. Introducing a healthy company-wide addiction to delivering exceptional experiences.
Improve insights KPI's and watch business grow
KPIs may include the volume of feedback, NPS, customer satisfaction score, number of at-risk customers, and highlighted thematics. By monitoring these metrics and making improvements based on the insights gained, you can drive business growth and improve overall performance