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How your customers choose to contact you is up to them. But you need to be there for them when they do. Modern consumers already love to use Facebook Messenger, Whatsapp and Google. By introducing these channels to your strategy, you put frontline teams right in the pocket of customers, whenever they need you. Before, during and after the experience.
With your customer queries, some conversations are more important than others. That’s why you can automate the replies of easy value engagements to prioritise and focus on the ones that matter most. Saving you time and enabling a faster response, so you can send the right request to the right person, whilst making things easier to manage for your busy frontline teams.